Frequently Asked Questions
IS YOUR SHOWROOM OPEN TO THE PUBLIC FOR RETAIL SHOPPING?
Yes. Our showroom is open to the public for retail shopping during our posted business hours.
WHAT IS YOUR MINIMUM ORDER REQUIREMENT TO RECEIVE WHOLESALE PRICING?
Our wholesale minimum order requirement is $350. Any combination of crystals, minerals, or gemstones that reaches a retail price total of $700, qualifies for our 50% Wholesale pricing discount, and will meet our minimum wholesale order value of $350. The Wholesale discount is not available to retail shoppers.
IS A RESALE TAX NUMBER OR BUSINESS LICENSE REQUIRED TO PURCHASE WHOLESALE?
A Resale Tax Number or Business License is not needed for Wholesale buyers.
Wholesale buyers based in California will need to provide a CA Sellers Permit to purchase tax free. Wholesale clients located in California can still receive Wholesale Pricing, but will need to pay sales tax on their purchase.
No CA sales tax is charged on out of state sales.
Wholesale buyers based in California will need to provide a CA Sellers Permit to purchase tax free. Wholesale clients located in California can still receive Wholesale Pricing, but will need to pay sales tax on their purchase.
No CA sales tax is charged on out of state sales.
DO I HAVE TO BUY ENTIRE FLATS OR A MINIMUM QUANTITY FOR EACH STYLE OF CRYSTAL, STONE, OR MINERAL?
We have no minimum quantity requirements. To receive the 50% wholesale discount price you may select any combination of material, with no minimum quantity required for any specific style or type, that meets our minimum order requirements.
HOW DO YOU SOURCE YOUR CRYSTALS?
Consciously sourcing is our top priority. Approximately 85% of our crystals, stones, and minerals come directly from our network of sources in Brazil. All are mined under strict environmental regulations, and workers receive a living wage and benefits. We fill in with material from friends and other trusted sources in Peru, Spain, Morocco, Mexico, and Madagascar that we know from doing Gem and Mineral shows for over twenty years.
ARE YOUR CRYSTALS "ETHICALLY SOURCED"?
We don't use the term “Ethically Sourced”, because it has become a marketing buzz word. There is no official standard or regulating body to certify such a claim. Our material comes from friends and other trusted sources in Brazil, Peru, Spain, Morocco, Mexico, Africa, and Madagascar that we know from doing Gem and Mineral shows for over twenty years. We call this Conscious Sourcing. While we strive to have a diverse inventory, if we cannot find a source that shares our values for responsible labor and environmental practices, we will not carry that material.
DO YOU HAVE A CATALOG OR PRICE LIST OF THE CRYSTALS, MINERALS AND GEMSTONES YOU HAVE AVAILABLE?
Our inventory is always changing as new material arrives, and the crystals and minerals selected by our virtual and in-person clients head out into the world. Our Current Inventory List Page is updated it as we get new shipments.
We offer weekly Live Tours of our material on Instagram (Monday & Friday 9:00amPST), and TikTok (Wednesday 9:00amPST). Tours are saved on IG for 24/7 viewing.
Follow us on Instagram and TikTok: @treasurecrystals
We offer weekly Live Tours of our material on Instagram (Monday & Friday 9:00amPST), and TikTok (Wednesday 9:00amPST). Tours are saved on IG for 24/7 viewing.
Follow us on Instagram and TikTok: @treasurecrystals
HOW CAN I SCHEDULE AN IN PERSON OR VIRTUAL SHOPPING APPOINTMENT?
To schedule an in person wholesale shopping appointment in our Sebastopol Showroom, or a virtual wholesale shopping appointment please register as a Wholesale Client, and then use the "Book an Appointment" button on our wholesale page. Please Note: Virtual Shopping appointments can only be rescheduled a maximum of 3 times.
HOW LONG DO IN PERSON AND VIRTUAL WHOLESALE SHOPPING APPOINTMENTS LAST?
Both virtual and in-person shopping appointments are scheduled for 1 1/2 hours, which allows plenty of time to curate your perfect order.
CAN RETAIL (NON-BUSINESS) CUSTOMERS QUALIFY FOR WHOLESALE PRICING AS LONG AS THE MINIMUM ORDER REQUIREMENT IS MET?
No. The 50% wholesale discount is only for people who buy and resell crystals, which includes anyone who has a crystal business, and sells at a store, online, shows, fairs, pop-ups, private events, spa, or as part of a consulting or energy practice.
WHAT IS YOUR SHIPPING METHOD?
We ship via USPS Priority Flat Rate and UPS, depending on which method is the most cost effective and reliable. All orders are packed with extreme care, maximum protection, and with signature required. Most orders will ship within 1-3 business day.
DO YOU SHIP INTERNATIONALLY?
We do not ship internationally at this time.
We have had a few international clients use a freight forwarding service, so that is a good option.
We have had a few international clients use a freight forwarding service, so that is a good option.
IS ANY OF YOUR MATERIAL TREATED, SYNTHETIC, OR MAN MADE?
If any stones or crystals sold by Treasure Crystals receive any treatment, we will always clearly disclose this information. The large majority of our Crystals, Minerals and Gemstones are 100% natural. We typically do not carry anything dyed, synthetic, or man made.
The only treated material that we stock is Carnelian. Iron is the source of its color, and as a result it can be easily heat treated, (even by the sun’s heat alone,) to darken and make red tones more vivid. Assume, unless informed otherwise, that any piece of polished Carnelian (sphere, heart, towers, flame, free form, tumbled, etc.) available from any wholesale supplier or retail seller has been enhanced in this way.
The only treated material that we stock is Carnelian. Iron is the source of its color, and as a result it can be easily heat treated, (even by the sun’s heat alone,) to darken and make red tones more vivid. Assume, unless informed otherwise, that any piece of polished Carnelian (sphere, heart, towers, flame, free form, tumbled, etc.) available from any wholesale supplier or retail seller has been enhanced in this way.
IS IT POSSIBLE TO SPECIAL ORDER MATERIAL?
Yes. Please let us know what you would like, and we will check with our sources for availability and pricing.
HOW DO I PREARE FOR MY VIRTUAL SHOPPING CALL?
- Prepare a shopping list using our Current Inventory List and by joining our weekly live tours offered on both TikTok and Instagram.
- Have a budget in mind, we will help you stay on track!
- Be in a quiet space with good WiFi! (We will not work with you while you are driving a vehicle)
- Have a budget in mind, we will help you stay on track!
- Be in a quiet space with good WiFi! (We will not work with you while you are driving a vehicle)